{"id":1761,"date":"2025-02-19T07:51:05","date_gmt":"2025-02-19T07:51:05","guid":{"rendered":"https:\/\/www.x-plorers.fr\/home\/basket\/payment\/terms-and-conditions-of-sale\/"},"modified":"2025-05-07T15:20:18","modified_gmt":"2025-05-07T15:20:18","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.x-plorers.fr\/en\/basket\/payment\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;101046&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;4&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-109172&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;138844&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;5&#8243; style=&#8221;dark&#8221; back_image=&#8221;1656&#8243; back_position=&#8221;center top&#8221; overlay_alpha=&#8221;24&#8243; radius=&#8221;std&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;189456&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-872729&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;top-t-bottom&#8221; animation_delay=&#8221;400&#8243; title=&#8221;&#8221; uncode_shortcode_id=&#8221;288731&#8243; text_color_type=&#8221;uncode-palette&#8221;]general terms and conditions of sale[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-xsdn&#8221; text_font=&#8221;font-872729&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_delay=&#8221;600&#8243; title=&#8221;&#8221; uncode_shortcode_id=&#8221;188955&#8243; text_color_type=&#8221;uncode-palette&#8221;]guarantees and rights: everything you need to know[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-109172&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;122120&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;5&#8243; style=&#8221;dark&#8221; back_image=&#8221;1656&#8243; overlay_alpha=&#8221;24&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;667477&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-872729&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;top-t-bottom&#8221; animation_delay=&#8221;400&#8243; title=&#8221;&#8221; uncode_shortcode_id=&#8221;837306&#8243; text_color_type=&#8221;uncode-palette&#8221;]general terms and conditions of sale[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-xsdn&#8221; text_font=&#8221;font-872729&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_delay=&#8221;600&#8243; title=&#8221;&#8221; uncode_shortcode_id=&#8221;188716&#8243; text_color_type=&#8221;uncode-palette&#8221;]guarantees and rights: everything you need to know[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;988323&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;130426&#8243;][vc_column_text uncode_shortcode_id=&#8221;245688&#8243;]Last updated: 25 February 2025Registration for one of the services offered by X-Plorers, as described in our offer, implies full and complete acceptance of our General Terms and Conditions of Sale (GTCS) as well as the special conditions specific to X-Plorers SAS.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;746765&#8243;]1. Special conditions[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;148607&#8243;]X-Plorers makes every effort to ensure that the services offered run smoothly. However, the dates and times indicated in our programmes are subject to change. The organiser cannot be held responsible for participants being late or arriving after the departure time indicated on the programme.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;153154&#8243;]2. Services not included in our prices[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;724781&#8243;]The following services are not included in our rates:<\/p>\n<p>\u2022 Services not specified in the program.<br \/>\n\u2022 Pre- and post-transportation required to reach the meeting points.<br \/>\n\u2022 Changes or improvements made to the program at the client&#8217;s request.<br \/>\n\u2022 Personal expenses, such as laundry, minibar, telephone, television, etc.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;179284&#8243;]3. Miscellaneous information[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;142902&#8243;]\u2022 Intra-Community travel: A valid identity document is required.<\/p>\n<p>\u2022 Non-EU travel: Foreign nationals must comply with the consular formalities of their destination country. In the event of administrative non-compliance, the airline may refuse boarding. X-Plorers cannot be held responsible for the consequences, and the amount of the package will not be reimbursed under any circumstances.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;408348&#8243;]4. Registration and payment conditions[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;170306&#8243;]\u2022 Entries: Entries are registered in the order in which they are received.<\/p>\n<p>\u2022 Deposit : A deposit representing 50% of the total amount including tax of the service (if it exceeds 600\u20ac including tax) is required to validate the registration. Registration will be confirmed on receipt of the deposit. <\/p>\n<p>\u2022 Balance: The balance of the total amount including VAT for the service must be paid 30 days before the service, after receipt of our request for payment.<\/p>\n<p>\u2022 Accepted payment methods: You can make your payment by credit card (secure module via Revolut), bank transfer.<\/p>\n<p>\u2022 Extras: Any additional costs will be invoiced after the service has been provided.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;131454&#8243;]5. Cancellation policy[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;964707&#8243;]By the client:<br \/>\n\u2022 Up to 60 days before the service: A \u20ac250 excess per person will be retained by X-Plorers. Validated transport tickets or services purchased will be refunded according to the service provider&#8217;s terms and conditions.<br \/>\n\u2022 Up to 30 days before the event: the deposit paid remains the property of X-Plorers.<br \/>\n\u2022 Up to 15 days before the performance: 80% of the total amount including VAT of the services will be retained by X-Plorers.<br \/>\n\u2022 Less than 15 days before the date of the service: 100% of the total amount, including VAT, will be due and will be retained by X-Plorers.<\/p>\n<p>By the supplier:<br \/>\nIf the payment terms are not met, X-Plorers reserves the right to cancel the order, following the cancellation conditions mentioned above. In the event of cancellation by X-Plorers, we undertake to offer an alternative program, where possible, but decline all liability in the event of changes or cancellations beyond our control.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;126059&#8243;]6. Insurance[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;110429&#8243;]\u2022 Civil liability insurance: X-Plorers has taken out professional civil liability insurance (contract no. C-QO-6756A553179D8) with the insurer STELLO.<\/p>\n<p>\u2022 Personal insurance: X-Plorers recommends that all participants take out insurance covering outdoor sports. Specific insurance solutions (Impact Multisports or Evasion Multirisque) can be offered in addition.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;167271&#8243;]7. Force majeure[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;200804&#8243;]In the event of force majeure, X-Plorers will be exonerated from all liability towards the customer. Force majeure events include unforeseeable and unavoidable situations such as natural disasters, strikes, conflicts, or any other event beyond the reasonable control of the organiser.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;210326&#8243;]8. Dispute[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;184629&#8243;]Any complaint relating to the service must be sent by registered letter to the following address: X-Plorers, Saint-Roch, La Place 20 Rue Jean Jaur\u00e8s 73350 Bozel, within a maximum of 10 days after the end of the service concerned.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;194476&#8243;]9. Jurisdiction[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;184547&#8243;]In the event of a dispute, only the competent court in Chamb\u00e9ry (France) will have jurisdiction. However, by virtue of the applicable legislation, the consumer may also assert his rights in his country of residence.[\/vc_column_text][vc_empty_space][vc_custom_heading heading_semantic=&#8221;p&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;157267&#8243;]10. Protection of personal data (GDPR)[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;641004&#8243;]X-Plorers undertakes to respect the confidentiality of its customers&#8217; personal information in accordance with the General Data Protection Regulation (GDPR). Personal data collected as part of the booking and management of services will be used solely to process orders and manage the services offered. <\/p>\n<p>\u2022 Types of data collected: We collect the information required to manage your registration, such as your surname, first name, address, telephone number, email address and payment details.<br \/>\n\u2022 Use of data: This information is used exclusively to process your orders, send out confirmations and ensure better management of our services.<br \/>\n\u2022 Data retention : Your personal data will be kept for as long as is necessary for the performance of the services, and for the purposes of legal and administrative compliance.<br \/>\n\u2022 User rights: In accordance with the GDPR, you have the right to access, rectify, delete your personal data, as well as the right to object to their processing or request their portability. For any request related to your personal data, you can contact us at the following address: Saint-Roch, La Place 20 Rue Jean Jaur\u00e8s 73350 Bozel.<br \/>\n\u2022 Data security : X-Plorers takes the necessary measures to guarantee the security of your personal data against any form of unauthorised disclosure, modification or destruction.<\/p>\n<p>For more information on our privacy policy, please consult our <a href=\"https:\/\/www.x-plorers.fr\/en\/privacy-policy\/\"><span style=\"color: #ffffff;\"><u>Privacy Policy<\/u><\/span><\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;101046&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;4&#8243; top_padding=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1531,"parent":1758,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1761","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-site-en","page_category-shop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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