Last updated: 20 February 2025

X Plorers attache une grande importance à la protection et au respect de la vie privée et des données personnelles (“Données Personnelles”) des utilisateurs de son site internet (ci-après le “Site”).

X Plorers undertakes to implement appropriate measures to protect the confidentiality and security of a9> Personal Data in accordance with the regulations in force in France and in the European Union, in particular to the General Data Protection Regulation a21> the Protection of Personal Data EU 2016/ 679 of 27 April 2016 and the rules of national law adopted for its implementation.

Users are informed by this charter (the “Charter”) of the practices and processing inherent in the collection and use of Personal Data by X Plorers in its capacity as Data Controller. a14> Personal Data by X Plorers in its capacity as controller of processing.
Consequently, X Plorers invites users to carefully read this document in order to know and understand the processing of personal data. a29> document in order to become familiar with and understand the processing relating to Personal Data.

By browsing the Site, users accept this Charter and the general conditions of use.

Users are asked to provide their Personal Data in digital format when using the Site.

1.1 PRINCIPLES APPLICABLE TO THE COLLECTION OF PERSONAL DATA

In general, users can browse the Site without it necessarily being necessary to communicate with X Plorers. a11> to communicate Personal Data to X Plorers. X Plorers collects only the Personal Data necessary for the performance the processing it carries out and ensures them a high level of protection. In this regard, the processing operations requiring the collection of data are the a42> following:
Collection and management of registrations and reservations for experiences offered;
Sending of confirmations, logistical information and updates on the events;
Secure payment via our third-party service providers Paygreen, Stripe;
Improvement of our services and personalisation of the experience on our site; Sending marketing communications or promotions, with your consent.

In this case, the personal information collected from users is limited to:
Surname;
First name;
Email address;
Telephone number;
Postal address (if required for the booking) ;
Online payment information (processed via a secure service provider).

This data is collected in several ways:

When registering for our experiences via online forms;
When making a reservation or payment made on our website;

This Personal Data is then kept for the time necessary to fulfil the user’s request. If the request is not fulfilled, it is deleted within the period recommended by the CNIL, i.e. after three years from the date of collection by the Site, subject to legal possibilities and obligations in terms of archiving, obligations to retain certain data and/or anonymisation.

1.2 INFORMATION ON SITE USERS’ BROWSING HABITS

When using the Site or certain services related to the Site, certain data is collected in an automatic manner such as : IP address, reference of the browser used, browsing data (date, time, content accessed, search terms used, etc.), references of the operating system. Among the technologies used to collect this information, X Plorers may resort to sessions php ” sessions which store the a50> data of each user by using a unique session ID. These PHP sessions store the a62> data in memory only for the duration of the users’ browsing session.
The data collected during the navigation is thus deleted at the a77> moment when the browser of the user is closed, or, the case where applicable, within a period of thirteen months maximum from the date of their collection.

Personal data is processed by X Plorers in cases authorised by the regulations in force and in accordance with the principles of data protection. a8> authorised by the regulations in force and under the following conditions:
Obtaining users’ free, specific, informed and unambiguous consent to the processing of their Personal Data (it should be noted that for minors under the age of 18, consent must be given by the legal representative);
Collection of Personal Data required to fulfil users’ requests;
Compliance with the legal and/or regulatory obligations incumbent upon X Plorers (such as the fight against fraud and corruption);
Protection of the legitimate interests of X Plorers (such as the protection of the security of its computer network).

Only the authorised personnel of the group and of the service providers of the service may have access to the a8> X Plorers may have access to the Personal Data collected and be a16> required to process them, without prejudice to their possible transmission:

1. To the organisations necessary for organising the experiences, such as: sports clubs,
tourist offices,
transport companies,
Logistics providers and other event partners,
in the strictest measure necessary for the realisation of events reserved.

2. To the bodies responsible for a a3> mission of control or inspection in accordance with the legislation and/or regulations in force or for the purposes of responding to a judicial or administrative decision.
All recipients of Personal Data are subject to a25> subject to an obligation of confidentiality and undertake to use such a31> data solely within the framework of the purposes mentioned.
X Plorers undertakes not to market the a43> Personal Data collected from third parties.

The Personal Data collected from users of the Site is stored exclusively in France and is not transferred outside the European Union. In the event of recourse to affiliates or service providers located outside the European Union, X Plorers undertakes to verify that appropriate measures have been put in place so that users’ Personal Data benefit from an adequate level of protection.

X Plorers collects and processes users’ Personal Data with the utmost confidentiality and in compliance with applicable laws. Users are protected against unauthorized access, modification, disclosure or destruction of their Personal Information. When disclosure of Personal Data to third parties is necessary and authorised, X Plorers ensures that these third parties guarantee the Personal Data concerned the same level of protection as that offered to them by X Plorers, and requires contractual guarantees so that the Personal Data is processed exclusively for the purposes accepted by the users, with the required confidentiality and security (in particular thanks to European Commission standard clauses, Internal Company Rules (‘BCR’) or the Data Protection Shield set up between the European Union and the United States of America). X Plorers implements technical and organisational measures to ensure that Personal Data is stored securely and for the length of time necessary to fulfil the purposes for which it is to be used. Users’ attention is drawn to the fact that no transmission or storage technology is totally infallible. Therefore, in the event of a proven breach of Personal Data likely to give rise to a high risk for the rights and freedoms of users, X Plorers will inform the competent supervisory authority of this breach in accordance with the procedures set out in the applicable regulations. Users are responsible for exercising caution to prevent any unauthorised access to their Personal Data and in particular to their computer and digital terminals (computer, smartphone, tablet in particular).

The Site may occasionally contain links to the sites of partners or third-party companies which have their own data protection charters. X Plorers has no control over the content of these sites and declines all responsibility for the use made of the information collected when users click on these links. X Plorers therefore invites users to read the data protection policies implemented by the publishers of these sites before sending them any personal information.

Users are reminded that they have the following rights, subject to the limitations provided for by the legislation in force:

7.1. RIGHT TO INFORMATION ON THE PROCESSING OF PERSONAL DATA

X Plorers undertakes to use its best efforts to provide concise, transparent and accessible information on the conditions under which users’ Personal Data is processed.

7.2. RIGHT OF ACCESS TO PERSONAL DATA

Each user may access the Personal Data being processed by X Plorers and has the right to receive a copy in electronic form (for any additional copy, X Plorers will be entitled to demand payment of a fee based on the administrative costs incurred).

7.3. RIGHT TO ERASURE (‘RIGHT TO BE FORGOTTEN’) AND RECTIFICATION OF PERSONAL DATA

Each user has the right to request the deletion and/or rectification of Personal Data concerning him or her when such data is erroneous or obsolete. It is specified that X Plorers may retain certain Personal Data when required to do so by law or for legitimate reasons.

7.4. RIGHT OF OBJECTION

Users may object at any time on legitimate grounds to the use of their Personal Data for direct marketing purposes or for reuse for direct marketing purposes. a9> for direct marketing purposes or to the reuse of their Personal Data for processing other than those specified in this policy a17> for purposes other than those consented to, except in the event of enforcement by X Plorers of one of its legal obligations.

7.5. RIGHT TO LIMIT THE PROCESSING OF PERSONAL DATA

Users have the right to request that the processing of their Personal Data be limited to that which is necessary. This right is applicable only :
if the user disputes the accuracy of his/her Personal Data;
if the user can establish that the processing of his or her Personal Data is unlawful and requests that its use be restricted rather than erased;
if X Plorers no longer needs the user’s Personal Data but it is still necessary for the user to establish, exercise or defend legal claims;
if the user objects to processing based on the legitimate interest of the controller, during the verification as to whether the legitimate grounds pursued by the controller prevail over those of the user.

7.6. RIGHT OF COMPLAINT TO A SUPERVISORY AUTHORITY

If users consider that the efforts made by X Plorers to preserve the confidentiality of Personal Data do not guarantee respect for their rights, they may lodge a complaint with the competent supervisory authority (CNIL or any other authority mentioned on the list available from the European Commission).

7.7. RIGHT TO PORTABILITY OF PERSONAL DATA

Users have a right to the portability of their data, allowing them to obtain their Personal Data from X Plorers in a structured, commonly used and machine-readable format and to request that this Personal Data be transmitted to another data controller.

7.8. THE RIGHT TO DECIDE WHAT HAPPENS TO PERSONAL DATA AFTER DEATH

Les utilisateurs ont également le droit d’organiser le sort de leurs Données Personnelles après leur mort par l’adoption de directives générales ou particulières que X Plorers s’engage à respecter.
En l’absence de telles directives, X Plorers reconnaît aux héritiers la possibilité d’exercer certains droits, en particulier le droit d’accès s’il est nécessaire pour le règlement de la succession du défunt et le droit d’opposition.

7.9. CONDITIONS FOR EXERCISING RIGHTS

To exercise their rights, users are invited to contact the X Plorers Personal Data Protection Officer in accordance with the procedures described in article 10. It is specified that to assist them in exercising their rights, the CNIL provides model letters on its website (www.cnil.fr). Before processing the user’s request(s), X Plorers may verify their identity by requesting proof of identity. The Personal Data Protection Officer will respond to their request(s) as soon as possible and in any event within one (1) month of the proof of identity. If necessary, this period may be extended by a further two (2) months depending on the complexity and number of requests, in which case X Plorers undertakes to inform users of the extension and the reasons for the postponement.

X Plorers se réserve le droit d’apporter, à tout moment, des modifications à la présente Charte de protection des Données Personnelles afin de respecter les évolutions législatives et règlementaires et/ou d’améliorer sa politique de traitement et de protection des Données Personnelles. En cas de modification, une nouvelle version sera actualisée et mise en ligne avec la date de “Dernière mise à jour”.

This Charter is governed by French law, including the provisions applicable to the rules of private international law. In the absence of amicable agreement, jurisdiction is given to the courts within the jurisdiction of the Paris Court of Appeal, notwithstanding plurality of defendants and/or the introduction of third parties, to hear any dispute relating to the use of the site and/or the validity, performance and interpretation of these GCU.

For any questions regarding this Charter for the purposes of rectification, additional information or updates to the Charter, users are invited to contact X Plorers:
By sending an email to the Data Protection Officer at julien@x-plorers.fr